Is-this-insurance-company-giving-me-the-runaround

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I filed a claim with USAA on September 5th on a hit and run accident in which the police were able to find the person and get his insurance. He called them and said he didn't do it - and I hit him. I called, gave my side of the story and the number of the police who were handling the accident. They always say they will call me back and they don't - so I call them in which they give me another date they will get back to me. They never ONCE have gotten back to me. The policy holder who hit me is now in jail on an unrelated offense and they say they cannot get his statements - duh. They say they will contact the police and get back to me - but they never have. The damage to the car isn't that much - it is $416 (just a headlight) but I cannot afford to pay for it. Putting it through my insurance is dumb because the deductable is $500 - at least I think that is how it works. Could you give me advice on how to deal with USAA? I can't talk to them on the weekends because they say they can't handle my existing claim. I'm getting REALLY frustrated.
I might suggest one to visit this internet site where you can get rates from different companies: http://QUOTESDEAL.NET
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I filed a claim with USAA on September 5th on a hit and run accident in which the police were able to find the person and get his insurance. He called them and said he didn't do it - and I hit him. I called, gave my side of the story and the number of the police who were handling the accident. They always say they will call me back and they don't - so I call them in which they give me another date they will get back to me. They never ONCE have gotten back to me. The policy holder who hit me is now in jail on an unrelated offense and they say they cannot get his statements - duh. They say they will contact the police and get back to me - but they never have. The damage to the car isn't that much - it is $416 (just a headlight) but I cannot afford to pay for it. Putting it through my insurance is dumb because the deductable is $500 - at least I think that is how it works. Could you give me advice on how to deal with USAA? I can't talk to them on the weekends because they say they can't handle my existing claim. I'm getting REALLY frustrated.
I might suggest one to visit this internet site where you can get rates from different companies: http://QUOTESDEAL.NET
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Is this insurance company giving me the runaround?
I filed a claim with USAA on September 5th on a hit and run accident in which the police were able to find the person and get his insurance. He called them and said he didn't do it - and I hit him. I called, gave my side of the story and the number of the police who were handling the accident. They always say they will call me back and they don't - so I call them in which they give me another date they will get back to me. They never ONCE have gotten back to me. The policy holder who hit me is now in jail on an unrelated offense and they say they cannot get his statements - duh. They say they will contact the police and get back to me - but they never have. The damage to the car isn't that much - it is $416 (just a headlight) but I cannot afford to pay for it. Putting it through my insurance is dumb because the deductable is $500 - at least I think that is how it works. Could you give me advice on how to deal with USAA? I can't talk to them on the weekends because they say they can't handle my existing claim. I'm getting REALLY frustrated.
I might suggest one to visit this internet site where you can get rates from different companies: http://QUOTESDEAL.NET